in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. New to the UK and just moved into our first home here. My Virgin wall socket just have phone line, didn’t get. Plug the cables into the Hub. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Manage Your Account. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. 0 Kudos. We all know and love the internet and TV services that can enter our homes through entry points. Joining in Options. You can also check for a loose cable as not all properties have a socket. . 4 weeks ago. Thanks New to the UK and just moved into our first home here. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Very poor advice. Mark as. 23/04/17 - 06:45 #6. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. We would like to show you a description here but the site won’t allow us. • Using your TV remote push the Input, AV or Source button. Everything you need is posted to you. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Suitable for a range of multimedia installations. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianI was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is available at my address. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. . How can I speak to someone about getting one installed. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tudor. Plug into the Hub . Switched On. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Choose the best spot for your wifi hub. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. We have the quickstart pack but sadly cannot get broadband set up and working. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi there. #12. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Firmly push the end of the. I was told when purchasing the broadband package that fi. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. When you place your order, we'll let you know. )In this video, I am showing the sta. We have tried plugging it into the only box we found it would fit but no luck. Some older sockets may have NTL or Telewest written on them. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I don't longer work there. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. VM BB TV Landline. Just moved in to new (rental) flat. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. -a power cable for the hub's adapter. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). There are 10 types of people: those. My issue is the small wire is attached to the fibre and held there wit. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. in Networking and WiFi Sunday; No Virgin Media Wall socket . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5250024It has two outputs on the left of the wall box. Joining in. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. But I have no Virgin Media Wall socket in my - 5383603. If I couldn't get the proper wall socket, the internet is not going to be set up su. You need a small spanner to remove this, then push the provided connector over the exposed end. VoIP stands for Voice over Internet Protocol. QuickStart, set up and connections. You should be able to do it on a call to CS. It probably goes into another room in the house. • Connect the power supply to the back of the new box, then switch on at the wall. Re: Installation not workingUSB 2. Package arrive today and realized I don't have a VM wall socket to. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. However the wall socket doesn’t have the correct connection for the cable with the hub. You can also check for a loose cable as not all properties have a socket. 2. Would I be able. Check service status. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Reply. Both your fibre cable and Wi-Fi router will be plugged into this. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Working hard to help connect the nation, shop our offers and order online. #1. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We have the quickstart pack but sadly cannot get broadband set up and working. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 0 Kudos. They can arrange for an engineer to come to the property to complete the installation. Virgin Media Wall Socket. Please ONLY use the power adapter provided. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. provided, I shall give them a call tomorrow. Back a step. on 05-04-2023 09:20. Thank you. . Options. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. We ordered the virgin media broadband kit for self installation. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 32K. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Virgin Media engineer installation. They'll then install a fibre socket inside. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 95 when taken with an 18-month contract on the line rental, which costs from £17. But I have no Virgin Media Wall socket in my house. We are setting it up but are unsure how to connect it into the broadband. The isolator has a terminator cap (marked below) fitted to the open end. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. 01-02-2023 10:59 - edited 01-02-2023 11:00. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. We would like to show you a description here but the site won’t allow us. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Bits and bytes. Account - Cable. The socket will have a Virgin Media logo on it and the port is at the bottom. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. Thanks mate. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Next, connect the power cable. (I did this video to help/guide new engineer as I did not find any for my self when I started. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. 168. I don't work for Virgin Media. Various cable mediums are used in modern systems to transmit data. Rob. 3 Switch off at the socket and unplug your TV box. 2. You should see a cable going through the wall and if you trace this inside, you should get the cable. Chris. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Pop the power cable into a nearby plug socket, and turn it on. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I have checked outside and there is a brown box shared with the neighbour. Can I have engineer visit and setup it? Thanks. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Openreach would normally use the existing route that your telephone line would take. Surly there has been a connection previously otherwise we wouldn't have bee. 0 A Socket Wall Plate Module, 50x25mm. cable from wall. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. Hi there @LEIXU . The top “capped” one is marked FM & has been disused since cable went digital. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. I can only find the TV socket. But I have no Virgin Media Wall socket in my house. Sorry I’m clueless when it comes to tech, cheers! Some pictures of both the wall. While it's possible to add inclusive calls. I am so sorry to hear that you seem to be missing a wall socket in the home. 0 Kudos Reply. Thank you so much for your first post and welcome to the community forums, it's great to have you here. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. 1. Please there is no virgin media wall socket and I don't know how to go about the installation. The answer is yes. The installation should take around an hour. If you have more than one located on different floors, try to place one directly over the other. Options. 1. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. D01 C9W8. How do we go about booking an - 5416332. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. One of them was Telewest. Push the red label end of the white cable, into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. To best look into this, I am sending a private message. My property is a flat which I am renting, so befo. Plug into the Virgin Media wall socket. We'll tell you how long it takes, that you'll need, and that to expect. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Dec 24, 2009. Stay safe online. Powerline Extender, 1000Mbps, Wall-plug , 2 Extenders. Solved: No Vigin Media socket - Virgin Media Community - 4917594. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media; Shop;. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. On your installation day, your engineer will arrive in a. I make the order with Quick Install, but I don’t have any wall socket in my house. on 01-02-2023 14:26. . 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. 50 per month. I need to arrange an appointment with an engineer. which will give you a general idea of VM fixtures and fittings. We also don’t have an Ethernet point only an old BT outreach 5C box. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. . But I have actually managed to get through to the technical team over chat. Explain what needs to be done and book an engineer visit. Plug into the wall socket. Push the red label end of the white cable, into the wall socket. The isolator cable cannot fit into the current Virgin Media socket as it looks like it only wo. And on the back of the box. Some new sockets may look like one of the below. Re: Installation not workingon 28-10-2022 17:29. I would love to help you get your service installed. When plugged into either cable the hub just - 5440321. 0 Kudos. --Hub 3. VM. Excellent shop. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. On our system, we would have had it. • Connect the end of the 1. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). Need wall socket. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. CryptoQuickStart, set up and connections. I am then unable to sign in to my account as I do not have my account information. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. in Networking and WiFi Sunday; No Virgin Media Wall socket . Or if the other end of the white cable is in a more useful. The OUT terminal from the Technetix isolator has a terminator cap on it. Switched On Families. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. The engineer will bring everything needed to install your Virgin Media services on your chosen day. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Teki, Mar 28, 2020. If you require an alternative format bill, such as braille or audio, you will not be charged. This is designed to push over the existing screw connector the outlet has. Welcome to the community and thanks for taking the time to post here on the forums. You can just disconnect the flylead from the isolator tho as it has a barrel on it. . Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. You should be able to locate your telephone master socket, which would have a BT or. Virgin media wall socket for broadband is not what js shown on the installation guide. Connect the Hub’s power cable with the blue tab. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. 4 weeks ago. Virgin media wall socket in an unusable place. Another option might include. . Pop the power cable into a nearby plug socket, and turn it on. Hello. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. - 5250024 It has two outputs on the left of the wall box. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Virgin Media engineer installation. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Installing and configuring your kit28 September 2021. You may need a. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. 132Mb average speed. It should be free of charge. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. 2. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. My Virgin Media App. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. We would like to show you a description here but the site won’t allow us. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Push fit the VM-supplied lead onto the socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. These enter my house via an air brick/vent very close to. Ordered VM broadband and was recommended by the website to select the self quick install option. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I’m annoyed because I actually had a virgin sales person in my house. Quick tips on prepping for Virgin Media technician's visit. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. 0 Kudos. Broadband and phone deals. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Installation Steps. We would like to show you a description here but the site won’t allow us. Now to my Issue: I opted for the self-installation ki. Hi team. O have just had the 1g, 5x hub installed. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Browse Virgin Media Virgin Media Community. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. . Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Check out the purple envelope in the top right hand corner for a private message from me, and. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. All Rights ReservedNo setup fee. Tuning in. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I'm very sorry to hear about the non wall socket. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Occasionally only a very short stub of wire is left behind often hidden. The other is marked TV, & this is used for TV & Broadband. We would like to show you a description here but the site won’t allow us. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. on 21-02-2023 19:59. Getting Connected with Virgin Media is easy when you have a wall socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. on 21-02-2023 17:48. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Hi mariz2198, thanks for posting and welcome to our community. The cable terminates on a box indoors wherever you want it, within reason. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Networking and WiFi. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hey there. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Connect the Hub’s power cable with the blue tab. Your connection box is usually put in the living room on the wall. Sorry to hear of the install delay caused by the wall sockets missing. Thanks for posting, welcome both to the community and also Virgin Media. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. It is surface clipped usually. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have also checked outside and there is no box either on my property or on my boundary wall. Customer since 1993. Manage Your Account. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. and view the images for a range of different wall box options. on 17-12-2022 10:39. Being connected to the internet is one of the most important modern essentials in 2022,. What should i do now. I’ve ordered a broadband only package and it said I was applicable for a self install kit. 0a output. Don’t plug the power cable into a plug socket yet. My broadband and stream box just arrived. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I don't have a virgin media wall socket and this is stressing me out. Chris. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. Professional. 2 1. We have a TV and broadband but no landline required. Turn on and start the hub. No wall socket to connect. 95. on 03-12-2022 10:11. See below for suggestions to the regular 'missing socket' questions which are posted on here. Switched On Families. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. on 03-12-2022 10:11. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. VM will usually only supply a Quickstart to a property that had VM previously. Speedvirgin media internal wall box.